Shipping policy
SHIPPING POLICY
Last updated: 22nd November 2025
Exquisitive Designs (ABN 22 685 947 684) ships from Queensland, Australia.
Order Processing Times
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Standard processing time: 3–7 business days
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Custom orders: 7–21 business days
Processing times may vary during peak seasons.
Shipping Within Australia
Orders are shipped via Australia Post or other reputable carriers.
Estimated delivery:
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Standard: 3–10 business days
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Express: 1–4 business days
Tracking is provided for all parcels.
International Shipping
International shipping rates are calculated at checkout.
Customers are responsible for customs fees, duties, taxes and import charges.
Delivery estimates vary by country.
Order Issues
We are not responsible for:
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Delays caused by carriers
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Incorrect addresses provided
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Parcels not collected
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Customs delays
Returned parcels due to incorrect address or non-collection will incur reshipping fees.
Lost or Damaged Parcels
If your parcel arrives damaged or does not arrive, contact us at exquisitivedesigns@gmail.com.
We will assist with carrier claims.